FAQ - M & L Transit Systems
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FAQ

FAQ

What does all-inclusive mean?

All-inclusive means that your rate includes tip, tolls, mileage, fuel, and travel time.

What constitutes a portal charge?

The time clock—basically the time that your bus is dedicated to your trip—starts and ends at the M&L facility in Woburn, MA.

Does M&L charge security deposits?

Yes. M&L secures a $150 refundable deposit for your reservation. Any overage or obligations resulting from your default or abuse of our vehicle will be deducted. M&L may retain the security deposit until all amounts you owe according to the M&L lease agreement are paid. Any remaining amounts due will be billed to the credit card used to secure the reservation.

How do I cancel a charter reservation?

You may cancel your charter reservation with 72 hours prior notice. If canceled less than 72 hours prior to bus departure from the M&L Woburn facility, a cancellation fee of $150 will be charged to the credit card used for the reservation.

Is smoking allowed? How about glassware?

No smoking or glass of any kind is permitted on M&L vehicles.

How old do you have to be to drink alcohol on the bus?

Passengers must be 21 years of age to consume alcohol on any M&L vehicle.

What is the charge for janitorial cleanup of bio-accidents?

In the unlikely case of bio-accidents (vomit, urine, excrement, soiled diaper spillage, etc.) on the bus, there is a $150 charge for janitorial clean-up.

Is parking included in the quoted rate?

Parking is not included in your rate.

Are there extra charges to have alcohol on the bus?

There is a $100 cleaning fee for alcohol consumption on any M&L vehicles.

Can I pay by credit card?

Yes. The cardholder MUST BE PRESENT upon pick up to obtain an imprint and signature.

Where are airport pickups?

All Logan International Airport pickups are done at the bus stop, located downstairs outside of baggage.

Will my bus have a custom wrap?

Some M&L vehicles are wrapped with large decals. If you’ve rented a particular vehicle with a decal, you will be provided this information prior to securing the bus.

How will I be notified of a change in pickup location?

In the event that M&L may not be able to pull up to your pre-determined pickup location, your driver will contact you to make alternative arrangements for you and your guests. Make sure you leave the appropriate contact numbers when making your reservation.