"I consider every passenger to be precious cargo. Each person is important in someone’s life. They are your grandmother, your niece, your husband, your mom. Our operators are trained to perform as if they’re driving their own family members, and the entire team works hard to create a safe and comfortable atmosphere for everyone."

— Michael D'Ampolo, President and Founder, M&L Transit Systems, Inc.


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What customers tell us:

"I just wanted to thank you for all your help in setting this up and let you know that we had a great time! Our driver, Frank, was amazing and went above and beyond than what I ever expected from a driver! He was great and everyone on the bus loved him! I will definitely be recommending your company and Frank to all my friends. Thank you again!"

—Jackie Robarge

Boston's Best 2012 The Improper Bostonian

Find our ad in the The Improper Bostonian's Boston's Best 2012 issue, or click here to view our company brochure.


Bus front top

M&L's Maintenance Program Process

Our maintenance program process includes two daily pre-trip inspections of the primary route vehicles by the operators. This enables us to immediately identify and address any issues.

We use Keller's Maintenance Manager® for our vehicle maintenance program and output daily Vehicle Inspection Reports (VIR). Daily information is captured from VIR's and individual management reports are generated for each vehicle. These reports display mileage, time in service, malfunctions and other operational data. The fleet manager analyzes these reports, prioritizes and reviews them for any safety-related failures, and then schedules the work accordingly.

If a vehicle has a safety-related malfunction, it is placed out of service until it has been inspected by a technician. Every two months or 5,000 miles (whichever comes first), vehicles are scheduled for a Preventive Maintenance (PM) inspection and any necessary repairs.

All work performed is documented and entered in our database when it is completed. At any time a vehicle history can be accessed by a technician in order to examine any trends, which could lead to an out-of-service issue. This program is approved by the U.S. Department of Transportation Federal Motor Carrier Safety Administration. In addition, all of our buses fall under the Commercial Vehicle Safety Alliance Program and are inspected by the Department of Public Utilities randomly once per month.